Experience & History
How long has your funeral home been in business? Do they have a solid history of community support?
Family Service Guarantee
Does your funeral home guarantee the services and facilities that they can provide? Are they unwilling to stand behind their commitment to you?
Licensed Funeral Directors & Support Staff
How many licensed funeral directors are available at your funeral home to assist in the hour of need? Does your funeral home have experienced staff members who are there on a daily basis?
Twenty-Four Hour Availability
While many funeral homes claim to be available at any time of day, does your funeral home answer their phone or do you have to leave a message with an unknown answering service?
All too often, families are left with an avertable final memory and the belief that nothing more could have been done to offer a more natural and pleasant memory of the deceased.
Does your funeral home operate their own crematory? If so, who is performing this delicate task? Have you ever asked? Many crematories employ personnel with little or no experience in the funeral industry. Do you really want to entrust your loved one’s care to an individual who lacks the proper credentials?
Does your funeral home have small hallways, visitation rooms and outdated décor? Is there ample parking or do you have to search along congested and dangerous streets?
Fleet of Vehicles
Does your funeral home have its own state of the art fleet or have you become accustomed to early model, unmaintained vehicles? Have you ever asked, “Is that a hearse or a station wagon”?
Granite and Bronze Cemetery Memorials
Can your funeral home assist with the purchase of a monument or memorial? Are you now left to handle this important decision on your own?
Does your funeral home have a professional website of valuable information, resources and updated obituaries? If so, is the website the same as other funeral homes, similar to the services that they provide?
Dare to Compare
Don’t be mislead. Do you really know how your funeral home is run on a daily basis? Are you afraid to ask? If so, have you been told the whole truth?